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Analista de Processos Júnior em Customer Success

3 meses atrás

São Paulo, São Paulo, Brasil Empiricus Tempo inteiro
Sobre a Empresa
Existimos para te ajudar a investir melhor. Nosso objetivo é entregar a nossos assinantes estratégias tão boas quanto às dos investidores profissionais. E, para isso, contamos com uma das maiores equipes de analistas do Brasil. Temos skin in the game.

Nosso modelo de negócios se baseia em um princípio muito simples: indicamos aquilo que, caso fôssemos investidores, faríamos para nós mesmos. Oferecemos uma jornada completa.

Além de fazermos parte do Grupo BTG Pactual, oferecemos aos investidores a jornada completa:

acesso a notícias sobre economia e finanças nos nossos portais Seu Dinheiro e Money Times; recomendações de carteiras e ativos por analistas da Empiricus Research.

Usamos uma linguagem acessível a todos.

Somos contra a visão preconceituosa de que o investidor pessoa física não tem condições de compreender e replicar ideias 'arrojadas' de investimento.

Se o investidor pessoa física não consegue compreender e replicar, a culpa é de quem está apresentando a ideia, e não do investidor.


Sobre a Área de Atuação
A área de Processos de CS (Customer Success) da Empiricus é focada em garantir que os clientes tenham uma experiência excelente e consistente durante toda a sua jornada com a empresa. Esta área atua na otimização e padronização dos processos relacionados ao atendimento ao cliente, desde o primeiro contato até a retenção e fidelização.

Responsabilidades
Ao trabalhar nesta área, você será responsável por:
  • Mapeamento de Processos: Documentar e mapear os fluxos de trabalho existentes, identificando pontos de ineficiência ou gargalos.
  • Otimização de Processos: Propor e implementar melhorias nos processos para aumentar a eficiência, reduzir custos e melhorar a experiência do cliente. Isso pode envolver a automação de tarefas repetitivas, eliminação de redundâncias ou simplificação de fluxos de trabalho.
  • Colaboração com Equipes: Trabalhar em estreita colaboração com as equipes de atendimento ao cliente, suporte e outras áreas para garantir que as mudanças nos processos sejam bem implementadas e que todos os envolvidos estejam alinhados com os objetivos da empresa.
  • Documentação e Treinamento: Criar e manter documentação clara e precisa dos processos, além de ajudar a treinar os funcionários nas novas práticas e procedimentos.

Requisitos
Graduação em Administração, Engenharia de Produção, Gestão de Processos, ou áreas afins. Familiaridade com ferramentas e metodologias de mapeamento de processos. Boa comunicação escrita e verbal para colaborar eficazmente com diferentes equipes e documentar processos de forma clara e objetiva. Experiência com ferramentas de gestão de projetos e processos, como Trello, Jira, Salesforce ou outras plataformas semelhantes.

Diferenciais
Experiência anterior (mesmo que estágio) na área de processos, atendimento ao cliente ou melhoria contínua será considerada um diferencial. Valorizamos o olhar plural e inclusivo. Estamos empenhados em criar um ambiente de trabalho que respeita e valoriza a diversidade de experiências, ideias e singularidades. Neste sentido, prezamos pela igualdade de oportunidades e encorajamos todas as pessoas a se candidatarem, independentemente do local de nascimento, origem racial ou étnica, gênero, identidade de gênero, orientação sexual, deficiência ou idade.

Modelo de Trabalho
Híbrido. Deve ter disponibilidade de ir ao escritório 3x na semana.

Benefícios
  • Vale Transporte;
  • Seguro de vida;
  • Convênio médico e odontológico;
  • Vale Refeição/Alimentação (Swile);
  • Parceiros de descontos (TotalPass, Vittude)