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Senior Client Relationship Manager
2 meses atrás
We are seeking a highly skilled Relationship Manager to join our team at Reap. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer experiences.
Key Responsibilities- Drive spend across key client accounts through cross-selling, retention, and expansion to induce overall growth and usage of Reap services.
- Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships.
- Maximize revenue per account through value-based selling and advising best solutions to key clients.
- Maintain and foster relationships with clients by ensuring best customer experience and preventing churn.
- Work with existing Web3 and Web2 accounts to provide product solutions, upsell, and ensure satisfaction.
- Liaise with cross-functional teams to execute on clients' requests.
- Work closely with our product team to deepen client relationships.
- Minimum 6-8 years' of proven success in client management in SaaS / Payments / Card issuance.
- Familiarity with sales performance metrics.
- Strong negotiation, presentation, and communication skills.
- Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team.
- Fluent in English and Portuguese.
- Strong verbal and written communication skills.
- Dynamic personality with strong winning and high performance mindset.
- Self-motivated and a quick learner.
- Highly adaptable with a can-do attitude.
- Empathy toward the concerns of others, both within and outside Reap.
Reap is a technology company dedicated to fueling the ambitions of both traditional fiat and web3 businesses. We deliver corporate payment solutions to improve the way businesses operate today and prepare them for the challenges of tomorrow. Centred around Reap Card, our non-bank issued Visa corporate credit card, we remove the merchant acceptance barrier for B2B expenses and enable businesses to streamline their expense management processes. The Reap platform is integrated with a suite of software solutions that continue to level the playing field: by giving every business the access of large enterprises and for Web3 projects to operate in traditional business environments.
