Global Client Success Specialist

1 semana atrás


São Paulo, São Paulo, Brasil beBeeRelationship Tempo inteiro R$90.000 - R$120.000
Global Client Success Specialist

We are a global player in employee benefits and engagement, operating in 31 countries. Our comprehensive solutions attract, engage, and retain talent through innovative meal, wellbeing, lifestyle, reward & recognition, and public benefits.

Impactful Performance

As a trusted partner, we drive local community growth, support wellbeing at work, and protect the planet within our interconnected B2B2C ecosystem consisting of over 500,000 clients, 36 million consumers, and 1.7 million merchants.

Add value to your career by joining our multicultural environment that values diversity, wellbeing, and work-life balance.

Key Responsibilities
  • Nurture relationships with existing clients to ensure client satisfaction and loyalty.
  • Identify opportunities to upsell and cross-sell products and services to enhance revenue streams.
  • Conduct regular client reviews and assessments to measure performance and growth.
  • Collaborate with sales and account management teams to address client needs and provide seamless experiences.
  • Provide clients with timely updates on new products and services to foster long-term relationships.
  • Prepare and present reports on client relationship metrics and performance to inform business decisions.
Requirements
  • Certified Client Relationship Manager (CCRM) or equivalent professional certification preferred.
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 3-5 years of experience in client relationship management or a related field.
Competencies
  • Team Leadership and Collaboration (Competent)
  • Business Analysis and Insights (Competent)
  • Client Advocacy and Support (Competent)
  • Relationship Management and Development (Competent)
  • Communication and Interpersonal Skills (Competent)
  • Problem-Solving and Adaptability (Competent)
  • Financial Acumen and Planning (Competent)
  • Market Knowledge and Trends (Competent)


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