Digital Content Chat Expert

Há 3 dias

Curitiba, Paraná, Brasil beBeeCustomerFocused Tempo inteiro R$2.400 - R$10.800
Chat Engagement Specialist

The ideal candidate excels at building rapport, identifying opportunities to upsell premium content and services in a customer-focused manner.

Key Responsibilities:
  • Engage with fans and followers on behalf of content creators via online chat platforms.
  • Identify opportunities to upsell digital products and subscriptions in a natural and customer-centric way.
  • Respond promptly to inquiries, resolve issues and provide accurate information about products and services.
  • Maintain detailed records of conversations and transactions in CRM systems.
  • Collaborate with team members to optimize chat strategies and share best practices.
Ideal Candidate Profile:
  • Proven experience in customer support, sales or chat moderation, preferably within the BPO sector.
  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.
  • High emotional intelligence and genuine passion for customer engagement and satisfaction.
  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.

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