High-Performance Team Lead

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil Infopulse Tempo inteiro

Infopulse, a part of TietoEvry Create, invites a skilled professional to fill the role of **Team Lead** in our growing team.

We seek an exceptional negotiator who can effectively communicate with clients and internal teams, contribute to establishing governance and enhancing processes between Infopulse and customers, and facilitate collaboration between teams and clients.

In this position, you will oversee the management of client objectives in close alignment with Infopulse's strategy. Strong communication and leadership skills are essential for success.

Responsibilities:

- Through effective leadership, focus on team performance and manage attrition
- Identify performance gaps, formulate action plans to address identified gaps, implement and monitor action plans to ensure success, participate in Performance Evaluation programs in close cooperation with external customers
- Manage escalation procedures and maintain service levels
- Develop programs for team or individual development and motivation in collaboration with customers
- Interface with clients and attend client calls as necessary
- Provide regular and ad-hoc analysis, reports, and metrics to key stakeholders
- Align work processes, structure, and systems to meet customer needs

Requirements:

- Fluency in English
- Corresponding people management experience is crucial (previous roles may include Project Coordinator, Delivery Manager, Team Leader, Account Manager, Project Manager, HR People Partner, or relevant functions)
- 5+ years of international corporate experience
- Strong communication, interpersonal, and leadership skills

Desirable Qualifications:

Familiarity with IT or Telco environments.



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