Operations Director

Há 5 dias

Belo Horizonte, Minas Gerais, Brasil Pentasia Tempo inteiro

About the Role

Pentasia is seeking an experienced Operations Manager to join our team. As a leading recruitment agency specializing in the iGaming industry, we are looking for a skilled professional to oversee the daily operations of our Customer Service Department.

Key Responsibilities:

  • Develop and maintain a high-performance Operation centre, including recruitment, training, and workflow process establishment.
  • Effectively manage team performance and workload related to Customer Support and Risk/Compliance responsibilities.
  • Troubleshoot, assist, and handle customer enquiries in a timely manner, ensuring high service standards are met.
  • Conduct KYC verifications and daily risk processes to identify, manage, and report suspicious/fraudulent activity.
  • Ensure staff is up-to-date with company policies, procedures, and regulatory license requirements.
  • Monitor Operation functional KPIs, analyze daily service delivery to customers, and provide periodic reporting to higher management stakeholders.

Requirements:

  • Minimum 3-5 years of Operation/Customer Service Management experience in the iGaming industry.
  • High advantage for iGaming experience.
  • Understanding of customer relationship management theory and practice.
  • Excellent communication skills, written and verbal English, methodical, with excellent attention to details.
  • Excellent organizational, management, and individual productivity skills.
  • Ability to function as a self-starter with an emphasis on getting things done.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to problem solve and adapt to changing business requirements.
  • Experience in recruitment and training.
  • Strong interpersonal skills with the ability to build relationships across departments and remote offices.
  • Devoted person that inspires to excel and achieve all goals and objectives.
  • Extensive knowledge of MS Office tools and experience with various CRM Tools.

  • Sales Director

    Há 6 dias

    Belo Horizonte, Minas Gerais, Brasil Insight Sales Tempo inteiro

    Job Description:Job Title: Sales DirectorJob Summary:We are seeking an experienced Sales Director to lead our sales team and drive business growth. The ideal candidate will have a proven track record in sales leadership, a strong understanding of the fintech industry, and excellent communication and interpersonal skills.Key Responsibilities:Develop and...

  • Sales Director

    1 dia atrás

    Belo Horizonte, Minas Gerais, Brasil Insight Sales Tempo inteiro

    Job Description:Job Title: Sales DirectorJob Summary:We are seeking an experienced Sales Director to lead our sales team at Insight Sales. The ideal candidate will have a proven track record in the fintech industry and a strategic mindset to drive growth and innovation.Key Responsibilities:Develop and implement comprehensive sales strategies to achieve...

  • Logistics Operations Director

    Há 5 dias

    Belo Horizonte, Minas Gerais, Brasil Shein Tempo inteiro

    Job Title: Logistics Control Tower Senior ManagerJob Summary:We are seeking a highly experienced Logistics Control Tower Senior Manager to lead our logistics operations in South America. As a key member of our team, you will be responsible for overseeing and leading multiple teams to ensure efficient, cost-effective, and aligned logistics processes with our...

  • Director of Compliance Operations

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil A247 Tempo inteiro

    About the RoleA247 is seeking a highly skilled Director of Reactive Compliance to join our team. As a key member of our compliance department, you will be responsible for overseeing and managing all reactive compliance activities within the organization.Key ResponsibilitiesReactive Compliance Management: Address and resolve reactive compliance issues...

  • Director of Compliance Operations

    Há 6 dias

    Belo Horizonte, Minas Gerais, Brasil A247 Tempo inteiro

    About A247A247 is a leading online gaming company revolutionizing the experience for Latin American users. With a strong presence in Brazil and Peru, we are committed to providing a secure and compliant gaming environment.Job Title: Director of Reactive ComplianceWe are seeking a highly skilled Director of Reactive Compliance to oversee and manage all...

  • Global IT Operations Director

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Quorum Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced IT Operations Specialist to join our team at Quorum. As a key member of our digital workplace, you will be responsible for providing leadership and direction over our digital workplace applications with global responsibility for IT Operations.Key ResponsibilitiesDevelop and implement a culture that...

  • Manufacturing Operations Supervisor

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Manufacturing Operations Supervisor LOCATION Full-time JOB OVERVIEW Adilstone Group is in search of a skilled Manufacturing Operations Supervisor to oversee the various operational aspects of our Innovation Manufacturing division. The primary goal is to guarantee the seamless production of high-quality products and services that meet or exceed...

  • Production Operations Supervisor

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Production Operations Supervisor LOCATION: Belo Horizonte, Minas Gerais EMPLOYMENT TYPE: Full-time JOB OVERVIEW Adilstone Group is in search of a skilled Production Operations Supervisor to oversee the diverse operational activities within our Innovation Manufacturing sector. The ideal candidate will ensure the seamless production of...

  • Executive Director

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Executive Director to join our team at Accor Hotels. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.Key ResponsibilitiesLead the overall management and strategic direction of...

  • Executive Director

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Executive Director to join our team at Accor Hotels. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.Key ResponsibilitiesLead the overall management and strategic direction of...

  • Executive Director

    Há 5 dias

    Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Executive Director to join our team at Accor Hotels. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional guest experiences.Key ResponsibilitiesLead the overall management and strategic direction of...

  • Finance Director

    Há 7 dias

    Belo Horizonte, Minas Gerais, Brasil Sandvik Tempo inteiro

    About the RoleWe are seeking a highly skilled Financial Director to join our team at Sandvik Mining and Rock Solutions. As a key member of our leadership team, you will be responsible for leading and managing our Finance and Controllership teams to ensure smooth operations, good management, and risk management, as well as accurate and timely reporting.Key...

  • Housekeeping Team Leader

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Team Leader to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our housekeeping and laundry services.Key ResponsibilitiesInventory ManagementEnsure that inventory levels of linen, uniforms, and other...

  • Operations Manager

    1 dia atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Job SummaryThe Adilstone Group is seeking an experienced Operations Manager to coordinate various department operations to ensure the consistent production of products and services of the highest quality to meet or exceed customer satisfaction.Key ResponsibilitiesWork directly with department coordinators to ensure their areas are running efficiently and...

  • Manufacturing Operations Supervisor

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Manufacturing Operations Supervisor Location: Belo Horizonte, Minas Gerais Employment Type: Full-time JOB OVERVIEW Adilstone Group is in search of a seasoned Manufacturing Operations Supervisor to oversee the diverse operational activities within the Innovation Manufacturing sector. The ideal candidate will ensure the seamless production of...

  • Production Operations Supervisor

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Production Operations Supervisor Our client, Adilstone Group, is in search of a skilled Production Operations Supervisor to oversee the various operational functions within the Innovation Manufacturing sector. The primary goal is to ensure the seamless production of high-quality products and services that meet or exceed customer expectations. This role...

  • Restaurant Operations Manager

    Há 10 horas

    Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

    About The SavoyThe Savoy, a Fairmont Managed Hotel, is a world-renowned leader in the hospitality industry, known for its outstanding service and excellence. With a rich history dating back to 1889, the hotel has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and...

  • Business Finance Director

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Fugro Tempo inteiro

    About the RoleFugro is seeking a strategic and experienced Financial Controller to lead our finance team in business partnering, business recovery, compliance, finance operations, and strategy initiatives.Key ResponsibilitiesFinancial Strategy and PlanningPartner with business leaders to develop and implement financial strategies that support the company's...

  • Manufacturing Operations Supervisor

    2 semanas atrás

    Belo Horizonte, Minas Gerais, Brasil Adilstone Group Tempo inteiro

    Manufacturing Operations Supervisor Our client, Adilstone Group, is in search of a skilled Manufacturing Operations Supervisor to oversee the various departmental functions within the Innovation Manufacturing sector. The primary goal is to guarantee the seamless production of high-quality products and services that meet or exceed customer expectations....

  • Executive Director, Culinary Experience

    1 semana atrás

    Belo Horizonte, Minas Gerais, Brasil Majid Al Futtaim Properties Tempo inteiro

    Majid Al Futtaim Properties invites you to join our team in our quest to create great moments for everyone, every day. We are the leading shopping mall, residential communities, and hospitality pioneer across the Middle East, serving over 560 million visitors a year.**Role Purpose:**Time Out Market is the division of Time Out Group that brings food and...