Customer Account Coordinator

Há 3 dias

Buenos Aires, Brasil beBeeAccountAdministrator Tempo inteiro US$50.000 - US$60.000

Job Description

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  • Customer Service Representative: We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative. This role involves managing customer portals, coordinating with customers, and ensuring efficient alignment between our operations and customer records.

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  • The ideal candidate will be responsible for:

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    • Managing customer portals and scorecards, resolving inconsistencies, and providing feedback to management.

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    • Coordinating preparation for routine business reviews, soliciting customer feedback, and analyzing data to identify areas for improvement.

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    • Assisting with research and analysis of billing and invoice issues, creating credits/debits when necessary, and providing solutions to non-routine problems.

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    • Providing exceptional customer service, following up with customers to retrieve information critical to production progress, and maintaining accurate records of sales orders and customer information.

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    • Supporting data maintenance of the company's ERP and CRM system, generating customer reports, and providing insights to the sales team and operations management.

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    • Ensuring data integrity and accuracy within the CRM system and other relevant databases.

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Required Skills and Qualifications

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The successful candidate must possess:

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  • A high school diploma or equivalent, with a Bachelor's degree in Business Administration or a related field preferred.

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  • Proven experience (2+ years) in a customer service, sales administration, or account management role, preferably in a manufacturing or technology environment.

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  • Experience working with Aerospace processes and procedures is a plus.

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  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite (Word, Excel, PowerPoint).

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  • Strong organizational, time-management, and multitasking skills, with excellent written and verbal communication skills.

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  • Ability to work independently and as part of a team, prioritize tasks, and meet deadlines in a fast-paced environment.

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  • Strong problem-solving and analytical skills, with familiarity with manufacturing processes (e.g., CNC machining, 3D printing) a plus.

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Benefits

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This role offers:

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  • Opportunities for professional growth and development, with training and support provided to help you succeed.

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  • Collaborative and dynamic work environment, with a focus on teamwork and open communication.

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  • Competitive compensation package, including salary and benefits.

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Others

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Xometry is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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