Customer Support Specialist

Há 6 dias

Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro US$45.000 - US$60.000

OysterLink is a leading job site, launched in 2024 and rapidly growing. Our goal is to generate millions of monthly visitors organically within two years.

Job Description

We are seeking a forward-facing Support Specialist with excellent English communication and organizational skills to handle:

  • Client & Applicant Communication
  • Platform Management & Issue Resolution
  • Feedback & Continuous Improvement
Key Responsibilities
  • Provide prompt support for inquiries, respond to questions, and offer guidance
  • Troubleshoot feature issues, monitor bug / support requests
  • Refresh and reorder featured job listings on our site and LinkedIn
  • Track and share client / applicant feedback with internal teams to enhance platform features
Requirements

To succeed in this role, you must possess:

  • Native English speaking skills and excellent grammar and communication skills
  • Attention to detail and ability to learn platform features
  • Strong customer service focus, ability to troubleshoot issues and come up with solutions
  • Ability to multitask and manage time effectively
  • Experience in ticket management & documenting feedback
Benefits

As a member of our team, you can expect:

  • A competitive salary
  • Yearly growth opportunities
  • Company shares for all team members
  • A full-time, remote-work-at-home position
Our Culture

We value mutual success and continuous growth. Our work culture is focused on:

  • Collaboration with other team members
  • Timely and quality output
  • Continuous learning and improvement

This is an immediate hire opportunity.

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