
Expert Problem Solver Wanted
2 semanas atrás
We are seeking a highly skilled and experienced Technical Consultant to join our team. As a Technical Consultant, you will play a critical role in providing technical support and guidance to our customers, as well as developing and implementing training programs for our Field Service Representatives (FSRs) and other Customer Care associates.
About the JobThis is an exciting opportunity for a motivated and results-driven individual who is passionate about delivering exceptional customer experiences. You will work closely with cross-functional teams to resolve complex technical issues and develop innovative solutions that meet our customers' needs.
Key Responsibilities- Provide second and third-level technical support to FSRs and other strategic business partners.
- Develop and implement training programs for FSRs, TSRs, and other Customer Care associates.
- Leverage product knowledge to analyze and interpret data and technical documentation.
- Contribute to the launch of new and existing products and services.
- Minimum 5 years of experience in a technical consulting or field service role.
- Excellent troubleshooting and technical skills.
- Ability to travel up to 50% of the time.
- Bachelor's degree in a relevant field.
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan.
- A 401(k) retirement savings plan.
- A generous paid time off policy.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, please apply today.
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