Advanced CRM Solutions Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeSolution Tempo inteiro R$65.000 - R$95.000
Job Title: CRM Technology ConsultantOverview

We are seeking an experienced and skilled CRM Technology Consultant to join our team. This role involves leading smaller projects and teams, focusing on delivering technical solutions that drive business value.

The ideal candidate will have a strong understanding of integrating AI into work processes, decision-making, or problem-solving, as well as ServiceNow certifications in aligned CRM workflow.

  • At least 8 years of experience as part of a professional services organization; or equivalent education/experience.
  • A proven track record of developing innovative solutions to complex problems.
  • Excellent collaboration and communication skills.
  • Ability to travel up to 50%.
  • Industry domain expertise in FSI and Public Sector.
Responsibilities

The successful candidate will lead smaller projects and teams, guiding customers through technical documentation and discussions to drive innovation for consistent delivery.

They will develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.

This individual will participate in workshops with customers to assess current processes and establish future-state processes.

They will design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

The candidate will provide oversight and unit testing of code developed by partner or customer employees.

They will advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

The successful candidate will guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

They will provide feedback to product development to improve the product based on experiences gained with customers.

Maintaining skills/certifications on CRM is essential.

Requirements

We are looking for someone who can work independently and creatively, while also being able to drive complex issues through analysis and resolution.

The ideal candidate will have advanced English skills and be able to communicate effectively with customers and stakeholders.

They should have a strong ability to analyze problems, identify opportunities for improvement, and develop innovative solutions.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

This job requires the ability to obtain export control approval from government authorities for certain individuals.

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