Onsite Support Professional

Há 7 dias

São Paulo, São Paulo, Brasil beBeeSupportSpecialist Tempo inteiro US$60.000 - US$90.000
Job Overview

This is a cross-functional position that combines IT Service Desk and IT Asset Management to provide dedicated onsite support to employees. The role involves handling ticket-based support, asset inventory, onboarding, and collaborating with peers to improve processes.

Key Responsibilities
  • Provide independent onsite support to employees, resolving some tickets independently and escalating others as needed.
  • Assist with asset tracking and lifecycle procedures, receiving deliveries, and maintaining an up-to-date inventory of all IT assets.
  • Work closely with the new hire onboarding process, setting up devices and accessories.
  • Collaborate with peers and partners within IT to drive process improvements and efficiencies to better support customers.
  • Log and document all Service Desk issues and work efforts using the service management solution.
Required Skills and Qualifications
  • Minimum of 5 years experience in a technical support environment.
  • Strong familiarity with macOS, ChromeOS and Windows OS platforms.
  • Strong familiarity with Google suite of applications (Sheets/Docs/Gmail, etc.).
  • Strong written and verbal communication skills.
  • Familiarity with scripting languages such as Python, Bash, or similar.
  • Ability to document complex technical issues consistently and thoroughly.
  • Ability to work both independently and collaboratively.
Benefits

This role offers opportunities for professional growth, collaboration, and continuous learning in a dynamic and fast-paced environment. If you need accommodations, please inform your recruiting contact upon initial connection.

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