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Technical Onsite Support Specialist
3 semanas atrás
This role is a cross-functional position between IT Service Desk and Asset Management. It provides onsite support to employees, handling ticket-based issues and collaborating with peers for process improvements.
">- Onsite IT support includes resolving tickets independently or escalating when needed.
- Asset inventory assistance involves receiving deliveries, tracking procedures, and maintaining accurate records.
- New hire onboarding requires setting up devices and accessories, ensuring a smooth transition for employees.
- Collaboration with peers drives process enhancements and efficiencies, leading to better service delivery.
- Service Desk issues are logged and documented using the service management solution.
- IT asset inventory maintenance involves tracking and updating records regularly.
- Processes for asset and hardware inventory management must be followed diligently.
- Hardware vendors are managed effectively through relationship building, coordinating deliveries, and communicating updates.
- Zoom Room technologies are configured and supported, and system issues are troubleshooted.
- AV support is provided for company events and presentations.
- Local stakeholders engage to gather requirements, driving successful operations outcomes.
- At least 5 years of experience in technical support.
- Familiarity with macOS, ChromeOS, Windows OS platforms.
- Knowledge of Google suite applications.
- Strong written and verbal communication skills.
- Familiarity with IT asset management tools and processes.
- Scripting languages like Python, Bash, or similar are beneficial.
- Complex technical issues can be documented consistently.
- Ability to work independently and collaboratively.
- Excellent customer service skills.
- Project management and prioritization skills are valuable.
- Okta and/or SaaS-based identity management solutions are advantageous.
- Mosyle, Intune, or MDM solutions are familiar territory.
We offer comprehensive benefits and opportunities for career growth, empowering local economies, delivering value to Dashers, merchant partners, and consumers.
About This RoleThis is a dynamic opportunity for an IT Support Specialist to join our team and make a meaningful impact.
