Onsite Technical Support Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$3.500 - R$5.500
Job Overview

We are seeking a skilled IT professional to join our team as an Onsite Technical Support Specialist.

This role is responsible for providing dedicated onsite technical support to employees, handling ticket-based support, and assisting with asset inventory. The ideal candidate will have strong technical skills, excellent communication abilities, and the ability to work independently and collaboratively.

The successful candidate will be responsible for resolving technical issues, managing IT assets, and collaborating with IT peers to improve processes. They will also provide on-call support within the team's rotation and engage with local stakeholders to gather requirements and drive successful operations outcomes.

This is an exciting opportunity to join a dynamic team and make a meaningful contribution to our organization's success.

Responsibilities:
  • Provide dedicated onsite technical support to employees, in addition to handling ticket-based support.
  • Assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures.
  • Collaborate with peers and partners within IT to drive process improvements and efficiencies.
  • Log and document all Service Desk issues and work efforts using the service management solution.
  • Track and maintain an up-to-date inventory of all IT assets located in Sao Paulo.
Requirements:
  • Minimum 5 years experience in a technical support environment.
  • Strong familiarity with macOS, ChromeOS and Windows OS platforms.
  • Strong written and verbal communication skills.
  • Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and asset policy compliance.
  • Familiarity with scripting languages such as Python, Bash, or similar.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
About Us:

We are a technology and logistics company focused on empowering local economies and delivering value to our customers. We are committed to growing and empowering a more inclusive community within our company and industry.

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