Onsite Technical Support Leader

Há 6 dias

São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$60.000 - R$90.000
Job Summary

This role involves leading a team of technical experts in providing onsite support services to clients. The ideal candidate will have a strong background in technology and business acumen, with the ability to devise customer-oriented solutions.

Key Responsibilities
  • Oversee multiple critical or high-risk technology areas or customer groups, integrating technical proficiency and business insight to drive customer satisfaction.
  • Deliver strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
  • Evaluate support plans based on business indicators and align them with the organization's service solutions.
  • Cultivate and expand relationships with complex and strategic customer accounts, nurturing growth and development.
  • Act as a trusted advisor and consultant, providing expert guidance on service delivery, business, technology, industry, or specific applications.
  • Design and execute support solutions, leading the team's efforts towards comprehensive solution planning, execution, and management.
  • Develop and present Value Based Delivery (VBD) account plans tailored to specific accounts and lead customer expectation management within the escalation process.
  • Contribute inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
  • Apply advanced subject matter knowledge, lead, and contribute to complex projects, exercising independent judgment in resolving business issues and establishing policies.
Requirements
  • A four-year or graduate degree in computer science, information systems, or any related discipline, or commensurate work experience or demonstrated competence.
  • Typically 7-10 years of work experience, preferably in HP products in customer base, account management, computer customer support, onsite customer support, mission-critical systems experience, or a related field.
Preferred Certifications
  • ITIL certifications.
Knowledge & Skills
  • Automation
  • Customer relationship management
  • Customer support
  • Electrical engineering
  • Electromechanics
  • Electronics
  • Environment health and safety
  • Field service management
  • Hand tools

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