Customer Support Specialist

Há 6 dias


Rio de Janeiro, Rio de Janeiro, Brasil Carta, Inc. Tempo inteiro
About the Role

We are seeking a highly skilled Customer Support Analyst to join our Venture Capital team at Carta, Inc. As a key member of our Investor Services Support team, you will play a critical role in providing exceptional support to our clients and internal stakeholders.

Key Responsibilities
  • Provide timely and accurate information to inbound customer requests via phone and email channels.
  • Ensure accurate documentation of customer interactions within Salesforce to facilitate feedback between Support and Product, as well as with the customer.
  • Triage incoming requests and identify trends/patterns across customer base in order to flag issues as well as potential solutions for the rest of the team.
  • Conduct demos/webinars with customers as they are scheduled.
  • Provide front-line Support for all competencies managed by the IS Support Team.
  • Contribute to the ongoing learning and success of the team/company by sharing knowledge through mentorship, collaboration, and thorough documentation.
About You

We are looking for an individual who is able to communicate professionally in English with English-speaking clients. You should be able to articulate both technical software issues as well as address equity/finance/accounting related questions in an accurate and concise manner in English both verbally and in writing.

You should be comfortable learning quickly and taking on new challenges. You should exhibit diplomacy, tact, and poise under pressure when working through customer issues as well as a strong sense of curiosity to solve problems.

You should demonstrate an ability to communicate in a timely and accurate manner with customers and internal teams. Experience in a Customer Service or client-facing role within SaaS is a plus. Proficiency in Excel is also required.

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the recruiter via email.



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