Senior Process Optimization Manager
1 dia atrás
We are seeking a strategic, process-oriented and systems-minded Lead Strategy & Operations Analyst to lead the design and optimization of tools, processes, and workflows that drive efficiency within our organization.
Key Responsibilities- Collaborate with stakeholders across departments to ensure tools and systems are aligned with broader business objectives
- Lead the design, optimization, and implementation of systems and processes that drive productivity and efficiency within the organization
- Oversee the integration and optimization of tools to enhance workflows and productivity
- Design, implement and optimize key metrics and KPIs to measure and monitor productivity and impact
- Drive initiatives to improve customer satisfaction, retention, and overall experience through effective system and process management
- Manage cross-functional projects and initiatives related to tool enhancements and process optimizations
- Bachelor's degree in Business, Technology, or a related field, or equivalent experience
- 12 years of experience in a systems/process optimization role, ideally within a similar industry
- Experience working with AI tools and automation systems in a customer-centric environment
This is an individual contributor role reporting to the Vice President, Customer Success Strategy & Operations.
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