Business Process Resolution Manager

Job OverviewThe ideal Manager will be responsible for leading a team to accelerate the process of doing business and simplify people's lives.",

Job DescriptionThe role of a Senior Business Process Manager involves overseeing the implementation of business processes in our back office systems and trading tools. This entails working closely with the business to prioritize enhancements and manage support at various levels.Key responsibilities include delivering level 3 support, owning incident...

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they've been hired to do: their very best.Your potential is waiting; why are you?Job Title: Senior Resolution Specialist (Individual contributor)Department & Team: CSSJob Reports to: Head of Resolution...

Job Summary:We are seeking a highly skilled professional to join our team in resolving complex customer complaints. As an Executive Escalation Specialist, you will be responsible for ensuring timely and professional resolution of escalated customer issues.Key Responsibilities:Respond to and resolve all complaint types, including regulatory and legal...

**About the role**:The OTC Manager is accountable for the implementation and execution of the Order to Cash process from end to end for complex programs as defined in the contract.The OTC Manager interlocks with CBU Director, and cross functional team such as billing operations, sales operations and cash collections and has visibility of all financial,...

IT Solution/Product ManagerThe IT Solution/Product Manager will be responsible for the end-to-end implementation and continuous improvement of SAP Finance & Controlling (FI/CO) solutions within business operations.Key Responsibilities:Develop and manage the solution delivery, ensuring alignment with business objectives.Conduct workshops to provide detailed...

We are seeking a seasoned professional to support our product owner in analyzing business functions, driving decisions, and scoping within the organization.Analyze business processes, identify areas for improvement, and drive decision-making within the organization.Create and refine user stories, defining acceptance criteria, and ensuring alignment with...

Business Intelligence Specialist Job DescriptionWe are seeking a highly skilled professional to join our team of experts in business process optimization.About the RoleYou will be responsible for identifying areas for improvement, gathering requirements, and providing actionable solutions to enhance business performance.Key ResponsibilitiesManage and resolve...

Procurement Specialist Role:We are seeking a skilled Procurement Specialist to join our team. The ideal candidate will have experience in sourcing and qualifying suppliers, managing supplier performance, and supporting business objectives.Key Responsibilities:Sourcing and qualification of suppliers to meet project delivery requirements;Managing supplier...

We are seeking a highly skilled and experienced Incident Manager to join our team at New Era Technology. As an Incident Manager, you will be responsible for monitoring various global Network Monitoring and ticket buckets for dedicated clients to ensure timely assignment and resolution of incidents to meet Service Level Agreements.Key...