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Client Engagement Specialist

3 meses atrás

São Paulo, São Paulo, Brasil Zebra Tempo inteiro

Work Arrangement: Hybrid

Position Overview:

At Zebra, we foster a culture of innovation where we unite to develop transformative solutions that enhance everyday experiences. Driven by curiosity and a commitment to excellence, we strive to meet the evolving needs of our customers and partners.
Being part of Zebra means being acknowledged, appreciated, and respected. Our diverse backgrounds empower us to collaborate effectively and fulfill our mission. Here, you will join a team dedicated to reshaping the future of work for organizations, their employees, and the communities they serve.
You will have the chance to grow and lead within a progressive organization, charting your course toward a rewarding career while applying your skills to meaningful causes on both local and global scales. Together, we are just beginning to envision a brighter future for our people, our clients, and the world.
Let’s build the future together.

Key Responsibilities:


• Oversee a segment of non-key accounts throughout their post-sales journey, focusing on onboarding, engagement, renewals, and advocacy.


• Achieve and surpass performance metrics related to customer engagement, upselling, renewals, and advocacy initiatives.


• Develop and implement a strategic engagement and upsell plan, ensuring awareness across the organization and driving both strategic and tactical efforts.


• Identify and address product engagement challenges, escalating customer concerns and product requirements to the appropriate internal teams.


• Gather customer feedback and serve as the voice of the customer for accounts not managed by Customer Success Executives.


• Ensure customers are utilizing the optimal product configuration to maximize value and meet expectations over time.


• Collaborate with Customer Success Analysts, Marketing, and Product Management to pinpoint expansion opportunities and devise upsell/cross-sell campaigns for Account Managers, Customer Success Executives, and Partners.


• Develop a deep understanding of the common business challenges faced by customers and align solutions to meet their needs.


• Create and execute change management strategies for lifecycle success, including adjustments in Zebra's lifecycle support or implementation processes.


• Define requirements for the Customer Success Platform, including templates and playbooks.

Qualifications:
Required Qualifications:
  • Bachelor’s degree or equivalent experience required.
  • 2-5 years of experience in vertical marketing, sales, and/or customer success.
  • Quick learner with strong technical skills.
  • Excellent communication abilities.
Preferred Qualifications:
  • Ability to synthesize complex data into actionable insights and recommendations.
  • Structured thinking to develop executable plans.
  • Proficient in English (written and verbal).
  • Proven ability to build relationships with sales and operations leaders.
  • Understanding of relevant workflows and operations in the solution/vertical area.
  • Financial skills to develop ROI models.