Advanced Cloud Support Specialist

2 semanas atrás


Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro US$80.000 - US$125.000

Canonical's cloud services require a highly skilled Cloud Support Engineer to provide top-notch support to our customers using Ubuntu and open-source products.

About the Role

This role involves investigating issues reported by customers, researching and escalating problems, resolving complex customer cases related to Canonical's portfolio of products, and ensuring timely delivery of results according to our Service Level Agreement (SLA) with high customer satisfaction.

  • Investigate customer complaints and resolve technical issues in a timely manner.
  • Collaborate directly with customers via phone, ticketing system, and remote sessions to deliver expert-level support.
  • Work as part of a dynamic team solving interesting, complex technical problems on a daily basis.

The ideal candidate will have extensive experience supporting Linux systems, including virtualization/cloud, containers, storage technologies, and networking. They should also possess advanced troubleshooting skills, expertise in cloud computing, programming fundamentals, and excellent customer support skills.

Key Responsibilities

Core Skills:

  • Linux system support
  • Cloud computing
  • Networking

Desirable Skills:

  • Programming fundamentals
  • Containerization
  • Storage technologies
Benefits

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are passionate about technology and want to work with a talented team of experts, then this could be the perfect role for you.

What We Offer
  • Distributed work environment
  • Personal learning and development budget
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel and meet colleagues


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