
Product Support Professional
1 semana atrás
We are seeking a highly skilled and motivated individual to fill the role of Product Support Associate. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot complex issues. You will work closely with customers to understand their needs and provide tailored solutions that meet their requirements.
This is an exciting opportunity for someone who is passionate about delivering outstanding results and making a positive impact on our clients' experience.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot complex issues and develop creative solutions
- Collaborate with cross-functional teams to resolve customer issues
- Develop and maintain knowledge of our products and services
- Meet or exceed performance metrics and targets
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Fluency in English language
Preferred Qualifications:
- Experience working in a customer-facing role
- Knowledge of IT technologies and systems
- Familiarity with CRM software
Why Join Us?
We offer a dynamic and supportive work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer service and we are committed to helping our employees succeed in their careers.
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and diverse work environment
- Recognition and rewards for outstanding performance
SAP Culture:
We value diversity, equity, and inclusion and strive to create a workplace where everyone feels welcome and empowered to contribute. We believe that our differences are what make us stronger and more innovative as a company.
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