Product Support Specialist

Há 3 dias

Porto Alegre, Rio Grande do Sul, Brasil beBeeSupportEngineer Tempo inteiro R$15.000 - R$30.000
Job Description\

As a member of our team, you will play a crucial role in ensuring the seamless operation of our products. You will be responsible for resolving complex technical issues, providing expert support to customers, and collaborating with cross-functional teams to drive business results.

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Roles and Responsibilities:\
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  2. Provide top-notch technical support to customers, addressing their queries and concerns in a timely and effective manner.\
  3. Collaborate with the engineering team to identify and resolve product-related issues.\
  4. Develop and maintain knowledge base articles and wiki documents to ensure consistent information dissemination.\
  5. Mentor and coach new hires to enhance their product expertise and productivity.\
  6. Stay up-to-date with product innovations and developments, applying this knowledge to improve customer experiences.\
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Qualification:\
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  • Bachelor's degree in Information Technology or Computer Science, or equivalent experience.\
  • Advanced English language proficiency.\
  • Excellent communication and interpersonal skills.\
  • Ability to work effectively in a fast-paced environment, handling multiple priorities and deadlines.\
  • Technical acumen in SQL, Java, JavaScript, HTML, and XML, with a willingness to learn and grow.\
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Benefits:\

We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and opportunities for professional growth and development.

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Inclusive Workplace:\

We believe that diversity and inclusion are essential to driving business success. We strive to create an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.

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