Customer Reporting Analyst

2 semanas atrás


São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiro

Client Reporting Specialist

The Client Reporting Specialist is responsible for supporting the Client Services Manager or Account Manager in the development of customer reports to ensure compliance with contract obligations and timely delivery of reports that meet established standards. This role is dedicated to providing outstanding customer experiences through detailed reporting and data-driven insights.

Key Responsibilities:

  • Evaluate customer data and feedback to uncover trends, opportunities, and areas for enhancement in reporting processes and content.
  • Collaborate with various teams, including Sales, Client Services, Field Service Operations, and Support Center, to gather requirements and insights for report generation.
  • Understand the formal and informal goals, standards, policies, and procedures of the department, along with a basic understanding of other departments.
  • Stay informed about industry trends and best practices in customer reporting and analytics, integrating new technologies and methodologies as needed.
  • Generate reports following established processes and procedures to ensure consistent and accurate customer deliverables.
  • Deliver reports within agreed timelines, which may include daily, weekly, monthly, and yearly schedules.
  • Perform additional duties as assigned.

Qualifications:

  • 1-3 years of experience in quality improvement, program management, or operations.
  • Ability to comprehend and interpret standard business documentation (e.g., contract language).
  • Demonstrated capability to manage multiple projects simultaneously and meet tight deadlines.
  • Must possess the ability to prioritize workload and exercise initiative in the absence of supervision.
  • Proficient in MS Office applications.
  • Strong attention to detail, formatting, and consistency in presentations.
  • Excellent organizational skills and clear written and verbal communication abilities.
  • Knowledge of data collection, analytical skills, and the ability to translate data into actionable insights.
  • Capacity to manage multiple high-priority escalations and adapt to shifting priorities and deadlines.

Preferred Qualifications:

  • Technical knowledge in Data Storage or Servers or Program Management Certification is a plus.
  • Experience with data visualization tools (e.g., Tableau, Power BI) and proficiency in SQL or other data querying languages.

Education:

  • An Associate's Degree or equivalent work experience is required.

  • Customer Reporting Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiro

    Client Reporting Specialist The Client Reporting Specialist plays a vital role in supporting the Client Services Manager or Account Manager by generating customer reports that ensure contractual obligations are fulfilled and reports are delivered promptly and in line with established criteria. This position is dedicated to providing outstanding customer...

  • Customer Reporting Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil Park Place Technologies Tempo inteiro

    Client Reporting Specialist The Client Reporting Specialist is responsible for supporting the Client Services Manager or Account Manager in the development of customer reports, ensuring that contractual obligations are fulfilled and reports are generated promptly in line with established criteria. This role is dedicated to providing outstanding customer...

  • Financial Reporting Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil ZIM Tempo inteiro

    Position Overview:We are looking for a dedicated Accounting Analyst to manage various financial responsibilities within our organization.Key Responsibilities:- Oversee and facilitate all posting processes utilizing the company's designated systems.- Execute monthly and annual calculations, declarations, and reporting for local taxes in compliance with...

  • Financial Reporting Analyst

    2 semanas atrás


    São Paulo, São Paulo, Brasil ZIM Tempo inteiro

    Position Overview:We are looking for a dedicated Accounting Analyst responsible for a variety of financial tasks that ensure accurate reporting and compliance.Key Responsibilities:- Oversee and manage the posting processes utilizing the company's designated systems.- Execute monthly and annual calculations, declarations, and reporting for local taxes in...


  • São Paulo, São Paulo, Brasil Stryker Tempo inteiro

    **About the Role**We are seeking a detail-oriented and analytical professional to join our team as a Customer Service Analyst. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing sales orders, and coordinating logistics for exchanges and returns.**Key Responsibilities**Assertive and...


  • São Paulo, São Paulo, Brasil Netcracker Tempo inteiro

    Job SummaryWe are seeking a highly skilled Financial Reporting Analyst to join our Business Profitability Management team at Netcracker Technology. As a key member of our finance team, you will be responsible for providing financial reporting and operational support to senior management, regional general managers, and supporting organizations.Key...


  • São Paulo, São Paulo, Brasil Netcracker Technology Tempo inteiro

    About the RoleWe are seeking a highly skilled Financial Reporting Analyst to join our Business Profitability Management team at Netcracker Technology. As a key member of our finance team, you will be responsible for providing financial reporting and operational support to senior management, regional general managers, and supporting organizations.Key...


  • São Paulo, São Paulo, Brasil BT Group Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at BT Group. As a key member of our service delivery team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesSupport client solutions and operations, working with individuals who are a key customer...

  • Financial Analyst

    Há 5 dias


    São Paulo, São Paulo, Brasil British Telecom Tempo inteiro

    About the RoleWe are seeking a highly skilled Financial Analyst to join our team at British Telecom. As a Financial Analyst, you will play a critical role in ensuring the financial integrity of our business, including financial reporting, fiscal controls, accounts payable/receivable, and preparing financial records for management and shareholders.Key...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to its guests. Our vision is to make people feel at home wherever they choose to live, ensuring they have the peace of mind, flexibility, and confidence to explore life's latest adventures.Job SummaryWe are seeking a highly...


  • São Paulo, São Paulo, Brasil Kenvue Tempo inteiro

    About KenvueKenvue is a leading global healthcare company that realizes the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands that you already know and love. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed...


  • São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. as a Voice of Customer Analyst. As a key member of our team, you will be responsible for investigating broken experiences, bringing insights about them, designing optimized processes and solutions, and ensuring stakeholders are on the same page to...


  • São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro

    About the RoleJohnson & Johnson is seeking a highly skilled and experienced LATAM Transparency Reporting Lead Analyst to join our Global Transparency Team (GTR). This role will be responsible for partnering with key stakeholders to ensure the development, implementation, and execution of transparency reporting programs across the LATAM region.Key...


  • São Paulo, São Paulo, Brasil Sumup Tempo inteiro

    About the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...


  • São Paulo, São Paulo, Brasil BT Group Tempo inteiro

    Job SummaryWe are seeking a highly skilled Financial Analyst to join our team at BT Group. As a key member of our finance team, you will be responsible for leading the accounting and financial reporting process, ensuring adherence to internal controls and statutory compliance.Key ResponsibilitiesLead the accounting and financial reporting process, analyzing...

  • Customer Experience Analyst

    50 minutos atrás


    São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiro

    About the RoleWe're seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience Insights Generation: Develop and implement strategies to gather and analyze customer feedback,...


  • São Paulo, São Paulo, Brasil Blueground Tempo inteiro

    About BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to its guests. Our vision is to make people feel at home wherever they choose to live, ensuring they have the peace of mind, flexibility, and confidence to explore life's latest adventures.Job SummaryWe are seeking a highly...


  • São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. in São Paulo, Brazil. As a Customer Experience Analyst, you will play a critical role in helping us deliver exceptional customer experiences and drive business growth.Key ResponsibilitiesInvestigate and Analyze Customer Experiences: Conduct thorough...

  • Collections Analyst

    Há 23 horas


    São Paulo, São Paulo, Brasil Damco Spain SL Tempo inteiro

    About the RoleWe are seeking a highly skilled Collections Analyst to join our team at Damco Spain SL. As a Collections Analyst, you will play a critical role in managing our financial relationships with customers, ensuring timely and accurate collections, and providing exceptional customer service.Key ResponsibilitiesConduct thorough analysis of customer...


  • São Paulo, São Paulo, Brasil DocuSign, Inc. Tempo inteiro

    Company OverviewDocuSign is at the forefront of transforming agreements into actionable solutions. With over 1.5 million clients and more than a billion users across 180 countries, our platform streamlines business processes and enhances everyday life. By leveraging intelligent agreement management, we unlock critical business data previously confined within...