
Delivery Operations Manager
Há 2 dias
We are transforming the electric vehicle marketplace by revolutionizing the way we deliver our products. Our legacy is built on a culture of exploration, innovation, and hard work.
Job Overview- Create a scalable operations model to support high-volume deliveries nationwide, ensuring standardization across key customer touchpoints.
- Design an operating playbook to guide Scout customers through every stage of the delivery journey.
- Lead the hiring and onboarding of a team of Inside Delivery Specialists responsible for guiding customers through registration, trade-in, financing, logistics, and vehicle readiness issues.
- Develop contingency plans to resolve delivery disruptions quickly and efficiently, in a customer-centric manner.
- Leverage digital tools, automation, and training to reduce manual work and elevate the customer experience.
- Bachelor's Degree preferred.
- Minimum 5 years of experience in delivery operations, customer experience, or sales operations with strong preference for DTC automotive delivery experience.
- Proven ability to build and lead teams in high-volume, customer-facing environments.
- Deep understanding of DTC automotive sales operations including digital-to-physical customer journeys.
- Ability to design operational systems and troubleshoot complex cross-functional issues.
- Collaborative project management approach.
- Excellent written and verbal communication skills.
- Experience working with CRM tools, logistics platforms, and process automation systems.
- Act as a customer advocate and feedback channel to improve Scout's digital purchase and delivery journey.
- Maintain documentation and training guides for standard operating procedures and iterate based on team and customer input.
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