Data Insights Specialist

1 dia atrás

Buenos Aires Espírito Santo Brazil beBeeProduct Tempo inteiro R$6.090.672 - R$6.747.290
Product Analyst

At our organization, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit.

  • Responsibilities:
  • Product Analytics:
    • Conduct deep-dive exploratory analyses to understand user pain points and product usage insights.
    • Collaborate with product teams to build reusable or ad hoc data views influencing strategy, design, and development.
    • Design, develop, and maintain dashboards and reports using SQL or scripting languages offering real-time visibility into product performance.
    • Track and evaluate the success of product launches and A/B experiments; monitor system and product performance post-launch.
    • Conduct quality checks on analytics events and recommend enhancements to amplify product performance.
    • Participate actively in agile processes from design through implementation and deployment.
  • Call Center Analytics:
    • Analyze performance metrics call volumes, handle times, abandonment, NPS/CSAT, agent productivity to uncover trends and opportunities.
    • Partner with Operations, Product, and CX teams to translate call data into process and product recommendations.
    • Develop dashboards and KPI frameworks to drive decisions around call routing, workforce optimization, and automation.
    • Run root-cause analyses to pinpoint inefficiencies and improve customer journeys.
    • Influence product roadmaps and automation initiatives with thoughtful data insights.
    • Lead A/B tests and other experiments to measure outcomes in call center performance.

Requirements

  • 5+ years of experience in data/product analysis including call center analytics.
  • SQL expertise comfortable with complex queries including CTEs and window functions.
  • Proficiency in BI tools like Sigma, Tableau, or Power BI experience with DBT is a plus.
  • Basic knowledge of Python and Git.
  • Strong data experimentation and statistical analysis background.
  • Expertise in call center platforms and KPIs Genesys experience is a plus.
  • Excellent cross-functional collaboration Product, Engineering, CX, Ops.
  • Strong problem-solving critical thinking and business acumen.
  • Creative proactive organized and growth-minded.
  • Fluent in English written and verbal.

Our values

  • Diversity is a competitive advantage.
  • Compassion is a strength.
  • Simplicity is a key feature.
  • Honesty and transparency are non-negotiable.
  • Financial opportunity belongs to everyone.

If you believe these things too then we would love to hear from you.

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