IT Support Specialist
2 semanas atrás
We are seeking a highly skilled IT Support Specialist to join our team at Brilliant Computers. The successful candidate will be responsible for providing technical support and maintenance for our desktop and network infrastructure.
Key Responsibilities- Install, configure, and troubleshoot desktops, printers, laptops, and other computer peripherals.
- Provide technical support for enterprise LAN and WAN setups and concepts.
- Perform smart hand activities under instruction-based activities at sites and from Remote Team.
- Lift and move computer equipment weighing up to 50Lbs.
- Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels.
- Troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end-user network cabling.
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
- Bilingual (English & Local B2).
- Experience of ticketing tools (ServiceNow / Remedy etc.)
The ideal candidate will have a strong background in computer hardware systems, chip sets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
The successful candidate will be able to work in a fast-paced environment and have excellent problem-solving skills. They will also have excellent communication and interpersonal skills and be able to work effectively with clients and management.
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