Customer Experience Analyst

Job TitleWe are seeking an experienced Customer Experience Performance Analyst to join our team in São Paulo. As a key member of our Customer Experience (CX) team, you will be responsible for driving performance excellence and delivering exceptional customer experiences.About the RoleMonitor and analyze operational metrics to identify trends and areas for...

The Role: Customer Insights AnalystWe are seeking a highly skilled and experienced Customer Insights Analyst to join our team. In this role, you will be responsible for supporting the development and delivery of new and existing customer experience benchmarking services.Key Responsibilities:

**Junior Customer Experience Analyst****Who We Are**:Buson is one of Brazil's largest online platforms for purchasing bus tickets. With over 300 partner companies trusting our services and more than 70,000 routes available, we offer exclusive discounts and easy

About the RoleWe're seeking a skilled CX Journey Analyst to bridge customer experience and product lifecycle. This individual will identify gaps, translate feedback into actionable decisions, and ensure every evolution of the journey is designed with the customer at its core.This role requires strong analytical skills to work with quantitative and...

Job OverviewThe Senior Product Operations Analyst is responsible for ensuring exceptional customer experiences and operational excellence.Main ResponsibilitiesManage relationships with BPO partners and SAC agencies to drive efficiency in service delivery.Oversee day-to-day customer operations, ensuring SLAs, volumes, and service standards are met.Monitor and...

Job OverviewCustomer Experience Analyst is responsible for resolving complex customer issues and delivering outstanding experiences to clients. The role requires analysis of situations, identifying solutions, and implementing processes for continuous improvement.This is an excellent opportunity for a talented individual who enjoys problem-solving, team...

Overview Come make an impact on millions of Brazilians Want to make a real difference in the lives of millions? At RecargaPay, we build accessible and innovative financial solutions that transform the way people interact with money. Join us on this journey of impact and innovation, connecting people with opportunities that truly improve their everyday lives....

Job Title: Customer Experience Data AnalystThe role involves working with large datasets to design and deploy data models, collaborating with business teams to grasp issues and conceptualize analytics frameworks, and developing analytical methods to assess model performance.We are looking for a candidate with a bachelor's degree or above in data analytics or...

Bilingual Customer Experience AnalystWe seek a highly skilled and motivated Bilingual Customer Experience Analyst to provide exceptional customer experience and drive sales growth through effective leadership and mentoring of Sales Assistants.Key Responsibilities:Lead and mentor Sales Assistants, providing guidance and support in their daily tasks.Oversee...

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and...