Customer Service Operations Specialist
Há 4 dias
Johnson & Johnson, the world's largest healthcare company, is committed to transforming the history of health in humanity. Our diversity and inclusion initiatives are essential to building a pioneering and innovative legacy that has impacted over 1 billion patients and consumers every day for more than 130 years. We welcome individuals from all backgrounds, regardless of race, belief, sexual orientation, religion, or any other trait, to join our open positions.
We are seeking a talented Customer Service Analyst to join our team in Buenos Aires. The ideal candidate will be responsible for engaging with internal J&J functions and external parties to deliver exceptional customer service. This role requires basic computer knowledge and proficiency in Spanish (advanced) and English (basic).
The Customer Service Analyst will provide direct support to customers, facilitate transactional activities, and navigate key relationships across functions to resolve customer issues. This individual will report directly to a Deliver Lead and escalate issues as needed. Key responsibilities include scheduling deliveries and appointments, processing orders, order tracking, and supporting customer inquiries for new and existing orders. In addition, the analyst will be responsible for invoice management activities, including invoicing customer sales orders, facilitating invoice corrections, and leading with Finance and other parties for credit and debit processing and special invoicing requirements.
Solve issues related to orders, claims management, returns management, recall management, and interact with other areas to escalate and find solutions. Contact customers with the final solution and propose and participate in process improvement activities.
In terms of qualifications, we require basic computer knowledge and proficiency in two languages: Spanish (advanced required) and English (basic). As a Customer Service Analyst at Johnson & Johnson, you will have the opportunity to work on complex problems, collaborate with cross-functional teams, and contribute to the success of one of the world's most recognizable healthcare brands. Estimated salary: $65,000 - $85,000 per year, depending on experience.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture values diversity, equity, and inclusion, and we strive to create an environment where everyone can thrive. If you're passionate about delivering exceptional customer service and making a difference in the lives of millions of people, we encourage you to apply for this exciting opportunity.
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