Customer Service Operations Specialist

1 dia atrás


São Paulo, São Paulo, Brasil Rijk Zwaan Brasil Sementes Tempo inteiro
Job Description

We are seeking a highly motivated and customer-focused Customer Service Operations Specialist to join our team at Rijk Zwaan Brasil Sementes.

About the Role

This is an exciting opportunity for a skilled professional to take on a key role in our customer service team. As a Customer Service Operations Specialist, you will be responsible for delivering exceptional customer experience by providing timely and accurate support to our clients and colleagues. You will work closely with cross-functional teams to ensure seamless communication and efficient order processing.

Responsibilities
  • Respond to client inquiries and resolve issues in a professional and timely manner.
  • Process orders and related documents, ensuring accuracy and attention to detail.
  • Collaborate with the export team to coordinate shipments and ensure compliance with regulatory requirements.
  • Contribute to the development of process improvements and implement changes as needed.
  • Provide excellent customer service, exceeding expectations and building strong relationships with clients.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in Administration or a related field.
  • At least 2-5 years of relevant work experience in customer service or a related field.
  • Fluency in English language (written and spoken).
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: R$ 8,500 - R$ 11,000 per month.
  • A comprehensive benefits package, including health insurance, dental insurance, fuel allowance, private pension plan, life insurance, meal voucher, and lunch voucher.
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
Application Process

The application process involves several stages, including intake with HR, interviews with Managing Director & Sales Manager, Business Manager LATAM & Client Manager Chain, assessments, and terms of employment interview.



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