Service Delivery Excellence Manager

Há 21 horas

São Paulo, São Paulo, Brasil beBeeService Tempo inteiro US$900.000 - US$1.100.000

We are currently seeking a Service Delivery Excellence Manager to lead our end-to-end service delivery operations.

Job Description

The successful candidate will be responsible for driving compliance with global process models and financial controls frameworks, including interfaces with corporate and external audit teams. This includes leading full end-to-end S2P service delivery performance and process improvement initiatives with the finance, procurement, and IBM teams.

You will also be responsible for analyzing and reporting on S2P global KPIs, continuously challenging performance to drive improvement in various countries. Additionally, you will provide overall project delivery leadership to land global S2P process improvement and transformation projects, including disruptive digital projects.

This role involves performing due diligence and cost-benefit analysis at the country level for global process improvement and transformation projects. You will manage relationships with third-party service providers while ensuring financial control and process model compliance within the countries.

The ideal candidate will have strong communication and presentation skills, as well as analytical skills to convert ambiguity into solutions. Finance business partnering experience and a continuous improvement mindset are essential for this role. Project management skills and experience with SAP FI, Coupa, Concur, or AppZen business systems are beneficial.

Required Skills and Qualifications

The successful candidate will possess the following skills:

  • Strong communication and presentation skills in English
  • Self-starter, results-driven
  • Strong analytical skills
  • Finance business partnering
  • Continuous improvement mindset
  • Demonstrated digital mindset

The ideal candidate should have a graduate accounting or finance degree with 4-6 years of experience in finance processes, systems, and business partnering. Experience in leading large cross-functional teams without hierarchy is beneficial.

Benefits

As a Service Delivery Excellence Manager, you will have the opportunity to contribute to organization development and employee growth. We invest in both employee growth and client success, making this a rewarding career move for the right candidate.

About the Opportunity

This is an exciting opportunity to join our team and drive service delivery excellence across various countries. If you are a motivated and experienced professional looking for a new challenge, please apply for this position.

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