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2 semanas atrás
As a Network Operations Lead, you will play a key role in the success of our global operations. The US Network team is part of a leading financial corporation and we are looking for an expert to manage day-to-day network incidents.
Key Responsibilities:- Incident Management: Manage day-to-day network incidents, ensuring timely resolution and maintaining Service Level Agreements (SLAs).
- Troubleshooting: Perform 2nd level troubleshooting for complex network issues and triage incoming incidents.
- Team Leadership: Prioritize and assign tasks to team members to ensure efficient incident resolution.
- Reporting: Monitor and maintain SLAs, tracking and reporting on Key Performance Indicators (KPIs) & SLAs.
- Network Infrastructure: 8+ years' experience with network infrastructure, protocols, and troubleshooting methodologies: LAN, WAN, firewall, proxy, and TCP/IP (Cisco, Citrix, Checkpoint).
- ITSM Tools: 5+ years' experience with incident management systems and IT Service Management (ITSM) tools (ServiceNow, Jira).
- Leadership Experience: 4+ years' experience as a Network Support Leader.
- Corporate Experience: 3+ years' working in large corporations.
- KPI Creation: Experience with KPI and SLA creation.
- Certification: Certified as CCNA, CCNP, or equivalent.
- Language Proficiency: ENGLISH: Advanced (professional) or fluent (must).
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