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About the Role
The IT Support Manager will oversee daily IT operations, ensuring smooth functioning of all infrastructure, user support, and systems compliance.
This role supports engineering teams and administrative staff while coordinating with global HQ in Korea and regional entities.
Key Responsibilities:
- Maintain and manage IT systems including servers, laptops, printers, and network infrastructure (LAN/WiFi/VPN)
- Provide first-line IT support for staff (Windows, Office365, engineering software)
- Set up new user accounts, devices, and access rights according to company policy
- Monitor cybersecurity compliance and liaise with Group IT security teams
- Manage relationships with local IT vendors, telecom providers, and hardware suppliers
- Coordinate procurement and inventory of IT equipment and software licenses
- Act as local IT project coordinator during system upgrades, migrations, or office expansions
- Support international collaboration tools (MS Teams, SharePoint, remote access tools)
- Troubleshoot hardware/software/network issues in coordination with global HQ
- Maintain documentation of systems, procedures, and asset records
- Collaborate with the IT department of Hanwha Ocean HQ in Korea to ensure alignment of global IT standards
- Provide support for the setup and management of dedicated servers, domains, and local infrastructure as needed
Requirements
- Bachelor's degree in information technology, computer science, or related field
- Minimum 5 years of IT support or IT infrastructure experience, preferably in an international office environment
- Strong working knowledge of Windows OS, Microsoft 365, and networking fundamentals
- Familiarity with endpoint management tools, security protocols, and cloud services (Azure preferred)
- Excellent problem-solving and communication skills
- Fluent in English; Korean proficiency is a plus
- Experience working in an engineering, construction, or project-based environment is an advantage
