IT Technical Support Specialist

Há 7 dias

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$3.500 - R$6.000

Welcome to our dynamic team of IT specialists, where innovation meets technical expertise. We are seeking a highly skilled and organized individual to join our ranks as an IT Support Analyst.

As an IT Support Analyst, you will be the primary point of contact for all things IT, providing top-notch support to our end-users. You will work with technical and non-technical individuals alike to resolve software and hardware issues, administer and support the latest versions of MacOS and Windows, and troubleshoot complex issues in person and virtually.

Responsibilities
  • Effectively communicate with technical and non-technical end-users to resolve software and hardware issues
  • Administer and support the latest versions of MacOS and Windows
  • Resolve A/V and conference room issues (Zoom, Meet, Webex, etc)
  • Collaborate with our global IT team to orchestrate cross-site company-wide meetings
  • Set up workstations and train new users on company software and systems (e.g. Okta and other SaaS systems)
  • Troubleshoot complex issues in person and virtually
  • Manage and purchase IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)
  • Manage accounts across multiple offices (e.g. G-Suite Console)
  • Understand networking fundamentals and provide onsite support for core networking issues (switching, routing, WiFi access points)

We value continuous learning and professional growth, and we're looking for someone who is eager to take on new challenges and responsibilities.

Requirements
  • Experience providing second or third-tier IT technical support
  • A familiarity with helpdesk ticketing systems (e.g. Jira Service Management)
  • Track record of continuously learning new technologies and a drive to seek answers via research to obscure issues
  • Ability to effectively communicate technical concepts to technical and non-technical end-users
  • You're extremely organized and possess a belief in documentation
  • A self-starter that can operate independently or collaboratively with IT colleagues across offices
  • An eye for detail and a drive to find root cause issues rather than just band-aid fixes

Bonus points if you have experience working with digital agencies, Mist wireless systems or Meraki systems, Okta, Kandji, or 1Password, or scripting languages such as Python, Bash, etc.

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