Technical Support Specialist

2 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil IP Four Digital Limited Tempo inteiro
Job Title: Technical Support Engineer

At IP Four Digital Limited, we are seeking a highly skilled Technical Support Engineer to join our team.

Job Summary:

We are looking for a talented individual to handle network management system failures and customer requests, as well as perform daily maintenance and inspection of the network management system.

Key Responsibilities:

  1. Manage network management system failures and customer requests in a timely and efficient manner.
  2. Coordinate with internal and external stakeholders to ensure seamless communication and collaboration.
  3. Responsible for drafting weekly reports and other work reports to ensure transparency and accountability.
  4. Familiarity with network management systems, TCP/IP Protocol, and IT knowledge is essential.
  5. Bachelor's degree or above in telecommunications or a network-related major is required.

Requirements:

  1. Strong analytical and problem-solving skills.
  2. Excellent communication and interpersonal skills.
  3. Ability to work in a fast-paced environment and prioritize tasks effectively.
  4. Proficiency in English is mandatory.

What We Offer:

At IP Four Digital Limited, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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