Technical Support Specialist
Há 6 dias
About the Role:
As a Technical Support Engineer at FiberHome, you will be responsible for handling network management system failures and customer requests. You will work with network changes within the network management system, including upgrades, and perform daily maintenance and inspection of the network management system. You will also be responsible for reporting network failures to customers and establishing good stakeholder relationships through internal and external communication and coordination.
Key Responsibilities:
- Handle network management system failures and customer requests;
- Deal with network changes within the network management system, including network management system upgrades;
- Responsible for daily maintenance and inspection of network management system, including reporting network failures to customers;
- Responsible for internal and external communication and coordination, establishing good stakeholder relationships;
- Draft weekly report and other work reports.
Requirements:
- Bachelor degree or above in telecommunications or network related major;
- Familiar with network management system, experience in maintaining medium to large networks;
- Familiar with TCP/IP Protocol, IT knowledge;
- Holding CCNP is a plus;
- English is mandatory.
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