
Medical Records Acquisition Expert
1 semana atrás
Medical Records Retrieval Specialist
About the RoleThe Medical Records Retrieval Specialist plays a pivotal part in the medical records retrieval process, ensuring that all requests are complete and accurate. As the first step in the workflow, this position directly impacts the speed and accuracy of records retrieval for law firm clients.
Main Responsibilities- Provider Research & Identification
Determine all relevant healthcare providers associated with a client's treatment, beyond the main facility listed by the law firm. Locate billing providers and related entities using tools such as Chartswap, prior request history, and direct provider calls.
Request Creation & Quality ControlReview and correct incoming Release of Information (ROI) forms, which are incomplete or incorrect in approximately 90% of cases. Create accurate base forms before assembling final submission packets. Conduct thorough quality assurance checks for each ROI packet, ensuring all required components (cover letters, affidavits, etc.) are accurate and complete.
Request AssignmentAssign requests to appropriate records team members based on workload and utilization metrics.
Handling Special CasesIdentify and escalate provider-specific requirements (e.g., custom forms) to the appropriate Client Success Manager (CSM). Resolve missing or conflicting information by liaising directly with the law firms case manager.
Requirements- Experience
Prior experience requesting health records from providers on behalf of healthcare companies, law firms, or related organizations.
Attention to DetailExtreme accuracy is essential; errors can cause months-long delays in retrieval.
Technical SkillsProficiency in Adobe Acrobat and PDF editing/combining tools.
CommunicationStrong verbal and written communication skills with a proactive problem-solving mindset.
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