Spa Guest Services Coordinator

Há 1 mês


São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

Job Summary

As a Spa Guest Services Coordinator at Fairmont St. Andrews, you will be responsible for providing exceptional service to our spa guests and members. Your primary goal will be to ensure that every guest has a memorable and relaxing experience during their visit to our award-winning spa and leisure facility.

Key Responsibilities

  • Welcome and greet spa guests and members, providing them with towels, robes, and locker keys as needed.
  • Provide information and advice on the facility, its services, and membership options.
  • Answer telephones and take bookings and appointments.
  • Handle cash and credit card transactions.
  • Be responsible for opening and closing the spa when required.
  • Take an active interest in building an efficient team and its development.
  • Learn and have knowledge of all facilities, treatments provided, and spa products.
  • Be flexible and extend job duties and responsibilities to meet the demands of guests and members.

Requirements
  • 2 years of experience in the spa industry or hospitality.
  • Basic accounting skills.
  • Computer literacy in Microsoft Office, Word, and Excel.
  • Excellent communication skills, both written and spoken.
  • Eligibility to work in the UK.

Benefits
  • Staff shuttle service to/from St. Andrews.
  • Complimentary staff canteen.
  • 50% off dining in our food and beverage outlets.
  • Employee rates for spa treatments and green fees.
  • Access to gym and pool services.
  • Growth opportunities.
  • On-the-job training.
  • Regular social events.


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