Engineering Customer Support Specialist

2 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil S&P Global Tempo inteiro
About the Role

We are seeking a highly skilled Engineering Customer Advisor to join our Commodity Insights Client Service team in the Latin America region. As a key member of our team, you will provide exceptional customer support and trainings to our clients, utilizing your expertise in reservoir engineering, production engineering, and data science.

Key Responsibilities
  • Interact with clients via phone, email, and live meetings to provide support and trainings on our Upstream products.
  • Troubleshoot client issues to determine root cause and provide the quickest and best resolution to customers.
  • Create and deliver complex workflows in a straightforward and clear manner.
  • Develop an understanding of the users and be their 'voice' within the business by conveying customer feedback to the relevant stakeholders.
  • Continually improve product knowledge to ensure the best support can be offered to all clients.
  • Participate in regional event planning and represent the S&P Global Commodity Insight solutions in regional events.
Requirements
  • 3-5 years' experience in the E&P industry, focused on engineering. Formal education and/or combination of experience as an engineer or engineering/geo technician.
  • Previous experience working with data and applications in the exploration and production industry is desirable. Previous experience working with S&P Global Engineering products is a bonus.
  • First-class presentation and software demo skills. Excellent oral and written communication skills.
  • Empathy with user issues related to exploration, strategy & geoscience workflows, and an ability to articulate user problems to S&P colleagues to find solutions/responses.
  • Familiarity with the LATAM region.
  • Ability to work as an integral part of a diverse and geographically dispersed team.
  • Willingness to travel for client visits and attend conferences.
  • Excellent organizational, time, and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
  • Highly articulate with a very good command of English and Spanish is essential. Fluency in Portuguese is an advantage.
About S&P Global Commodity Insights

We are a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a division of S&P Global (NYSE: SPGI), the world's foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

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