Enhance Customer Satisfaction and Operational Efficiency

Há 3 dias

Natal, Rio Grande do Norte, Brasil beBeeOperations Tempo inteiro R$35.000 - R$50.000

Job Overview

We are seeking a Customer Retention and Operations Specialist to manage client relationships, handle billing issues, and provide administrative support to our sales team.

This role is ideal for a confident, assertive, and problem-solving individual with excellent communication skills, strong organizational abilities, and experience with CRM systems.

Key Responsibilities:

  • Efficiently handle refunds, transfer requests, and customer complaints.
  • Engage with customers to resolve concerns, improve satisfaction, and encourage loyalty.
  • Manage the Welcome Back Credits process for re-engaging former customers.
  • Improve internal processes and offer solutions to optimize operations.

Requirements:

  • At least 1 year of experience in sales, customer service, or a similar role.
  • Excellent phone and email communication skills.
  • Strong organizational skills and attention to detail.
  • Experience with CRM systems is preferred.
  • Ability to multitask and prioritize competing demands.
  • Proactive problem-solver with a customer-focused mindset.

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