Strategic Business Operations Specialist

Há 17 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeBusinessAnalyst Tempo inteiro US$62.000 - US$82.000
Job Description

We are seeking a Strategic Business Operations Specialist to join our team. This role will drive internal efficiency, enhance CRM/PRM adoption, ensure data integrity, and foster cross-departmental collaboration.

About the Role

This pivotal position sits at the intersection of strategy, sales, and technology, acting both as a systems thinker and strategic enabler. A key focus is acting as a CRM/PRM & Sales Process Specialist, driving adoption and aligning business processes around our CRM/PRM platform (GAIA).

Key Responsibilities
  • Process Mapping & CRM/PRM Optimization
    • Map and refine GAIA workflows to match real business needs
    • Standardize data fields, pipeline stages, and input protocols
    • Ensure the system supports sales and strategic workflows rather than complicates them
    • Act as liaison between Strategy, Sales, and IT/GAIA Team to align platform functionality with business goals
  • CRM/PRM Adoption & Change Enablement
    • Drive CRM/PRM adoption across sales and strategy teams
    • Embed best practices into daily commercial activities and routines
    • Monitor user behavior, provide coaching, and remove adoption blockers
    • Promote a culture of collaboration and continuous learning during system changes
  • Data Quality & Automation
    • Ensure data integrity through training, dashboards, and cleanup initiatives
    • Follow up with users and stakeholders to close data gaps
    • Identify and address inconsistencies in data entry
    • Collaborate on automation opportunities to reduce low-value administrative work
    • Structure CRM/PRM data for internal and external reporting
    • Extract insights from CRM data to support decision-making and strategic initiatives
    • Maintain internal documentation (SOPs, process logs, and insight trackers)
  • Strategic Support & Cross-Functional Collaboration
    • Support leadership with client segmentation, performance reviews, and market analysis
    • Map and document cross-departmental workflows to identify silos and inefficiencies
    • Recommend improvements to drive clarity, collaboration, and alignment
    • Participate in leadership and strategy meetings to influence prioritization and roadmap
KPIs for Success
  • CRM/PRM adoption rate • % of deals with full, accurate data
  • Internal CRM/PRM satisfaction score
  • Frequency of data updates and system engagement
  • Reduction in manual reporting and redundant tools
Requirements
  • Bachelor's degree in Business, Economics, Engineering, or related field
  • 1–3 years of experience in business analysis, sales operations, or internal consulting
  • Proven experience with CRM platforms (e.g., HubSpot, Salesforce, Dynamics)
  • Strong knowledge of sales processes and commercial workflows
  • Excellent communication and stakeholder engagement skills
  • Experience with change management and user onboarding
  • Analytical mindset and strong critical thinking
  • Proficiency in Excel and PowerPoint; BI tools are a plus
  • Fluent in English

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