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Lead IT Support Specialist
2 semanas atrás
Overview:
We are seeking a highly skilled and experienced Lead IT Support Specialist to join our team. This role will be responsible for providing top-notch technical support to our clients, ensuring that their technology needs are met with ease and efficiency.
Key Responsibilities:
- Provide exceptional customer service and support to clients through various communication channels (phone, email, chat).
- Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
- Collaborate with internal teams to identify and implement process improvements and optimize existing systems.
- Develop and maintain strong relationships with clients to ensure high satisfaction rates and loyalty.
Requirements:
- Bachelor's degree in Computer Science or related field.
- Minimum 3 years of experience in IT support or related field.
- Proven track record of delivering excellent customer service and resolving complex technical issues.
- Strong knowledge of Microsoft 365 Office, Active Directory, SharePoint, Teams, ServiceNow, Power Automate, and other relevant tools.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing company.
- Collaborative and supportive team environment.
- Professional development opportunities and training programs.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today
