Sales Engineer

2 meses atrás


São Paulo, São Paulo, Brasil EBANX Tempo inteiro
About the Role

EBANX is a leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. We're on a mission to provide global access for everyone, and we're looking for a talented Sales Engineer to join our team.

Key Responsibilities
  • Collaborate with teams to meet Merchant needs by providing technical assistance, product demonstrations, and ensuring successful integration and support.
  • Work in collaboration with Account Management team and Solution engineers based in Brazil to help conduct business requirements to fit Merchant needs.
  • Make technical presentations and demonstrate how a product will meet Merchant needs.
  • Provide pre-sales technical assistance and product education.
  • Persuade Merchants that a product or service will best satisfy their needs.
  • Work with key internal stakeholders, including Product, Legal, Risk & Compliance and Development teams to address specific Merchant business requirements or new product features.
  • Solve Merchant problems.
  • Handle post-live communication and follow-ups with Merchants based worldwide.
  • Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle.
  • Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities.
Requirements
  • Relevant experience with Customer/Merchant facing role, and deep understanding of APIs.
  • Bachelor degree in engineering/technology or related disciplines and a technical background.
  • Excellent communication skills to translate API / technical terms to business/corporate stakeholders.
  • Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff.
  • Ability to quickly assess and troubleshoot Merchant integration issues.
  • Effective time management skills to work with multiple customers simultaneously.
  • Ability to function independently and in team environment.
  • Fluent English.
What We Offer
  • Spanish, English, and Portuguese classes.
  • Meal Allowance.
  • Transportation voucher (if needed).
  • WAVES - Program of goals and results (variable compensation).
  • EBANX Play - Wellness (Gympass, e-Sports, SESC).
  • EBANX Education: financial support for undergraduate, graduate, and MBA programs.
  • EBANX Skills: budget for workshops and courses.
  • EBANX Flexible: Birthday Day Off.
  • Semi-flexible hours (8 hours a day - Monday to Friday).
  • EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women.
  • EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers.
  • Life Insurance: Life Insurance 100% paid by EBANX.
  • Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more

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