Sales Engineer
2 meses atrás
EBANX is a leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world. We're on a mission to provide global access for everyone, and we're looking for a talented Sales Engineer to join our team.
Key Responsibilities- Collaborate with teams to meet Merchant needs by providing technical assistance, product demonstrations, and ensuring successful integration and support.
- Work in collaboration with Account Management team and Solution engineers based in Brazil to help conduct business requirements to fit Merchant needs.
- Make technical presentations and demonstrate how a product will meet Merchant needs.
- Provide pre-sales technical assistance and product education.
- Persuade Merchants that a product or service will best satisfy their needs.
- Work with key internal stakeholders, including Product, Legal, Risk & Compliance and Development teams to address specific Merchant business requirements or new product features.
- Solve Merchant problems.
- Handle post-live communication and follow-ups with Merchants based worldwide.
- Act as main technical point of contact for all implementation-related activities throughout the integration lifecycle.
- Facilitate setting up Merchant accounts, provide technical support and guide Merchants through testing and pre-launch activities.
- Relevant experience with Customer/Merchant facing role, and deep understanding of APIs.
- Bachelor degree in engineering/technology or related disciplines and a technical background.
- Excellent communication skills to translate API / technical terms to business/corporate stakeholders.
- Ability to successfully interact and dynamically adapt to communication styles with all levels of audiences including managers, and technical/IT staff.
- Ability to quickly assess and troubleshoot Merchant integration issues.
- Effective time management skills to work with multiple customers simultaneously.
- Ability to function independently and in team environment.
- Fluent English.
- Spanish, English, and Portuguese classes.
- Meal Allowance.
- Transportation voucher (if needed).
- WAVES - Program of goals and results (variable compensation).
- EBANX Play - Wellness (Gympass, e-Sports, SESC).
- EBANX Education: financial support for undergraduate, graduate, and MBA programs.
- EBANX Skills: budget for workshops and courses.
- EBANX Flexible: Birthday Day Off.
- Semi-flexible hours (8 hours a day - Monday to Friday).
- EBANX Family: Daycare assistance, extended leave for caregivers and support program for children and pregnant women.
- EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers.
- Life Insurance: Life Insurance 100% paid by EBANX.
- Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more
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