Backoffice Infrastructure Director

3 semanas atrás

São Paulo, São Paulo, Brasil Wellhub Tempo inteiro
About the Role

We are seeking a seasoned IT professional to join our team as a Backoffice Infrastructure Director. As a key member of our DOTS team, you will be responsible for developing and executing a long-term IT infrastructure strategy that aligns with our organizational goals.

Key Responsibilities
  • Develop and implement innovative solutions to optimize our DOTS Operations platform and influence company-wide technology decisions.
  • Guarantee 24/7 environment resilience for uninterrupted access and support for all employees.
  • Continuously improve existing infrastructure to enhance functionality, scale, and adapt to changing product demands.
  • Thrive in a collaborative, agile culture that prioritizes people and productivity.
  • Tackle cutting-edge technology challenges and unique use cases on a global level.
  • Inspire and empower your team by championing well-being, fostering a supportive environment, and promoting work-life balance.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues.
Requirements
  • Strategic Vision: Develop and execute long-term IT infrastructure roadmaps aligned with organizational goals, ensuring scalability, availability, and security.
  • Technical Expertise: Lead complex projects from design to deployment, optimizing capacity, automating monitoring, and fine-tuning solutions for peak performance.
  • Bachelor's degree in Computer Science or equivalent professional experience.
  • Microsoft Azure AD & Identity and Access Management (IAM): Deep expertise in Azure AD architecture, configuration, administration, and troubleshooting.
  • Digital Workspace (Google Workspace): Advanced administration and management of Google Workspace (Gmail, Drive, Calendar, etc.).
  • Asset Management: Proven experience in managing IT asset lifecycles (hardware and software).
  • License Management: Understanding of software licensing models and compliance requirements.
  • Vendor Relationship Management: Strong negotiation and vendor management skills.
  • IT Back Office Support Operations (ITSM): Deep understanding of ITIL or other ITSM frameworks.
  • Automation & Scripting: Proficiency in scripting languages (e.g., PowerShell, Python, Bash) to automate repetitive tasks and improve operational efficiency.
  • Security: Comprehensive understanding of security principles and best practices.
  • Compliance & Auditing: Familiarity with relevant industry regulations and standards (e.g., GDPR, HIPAA, SOC 2).
  • Problem-Solving: Proactively tackle technology complexities, simplifying systems and processes to enhance efficiency and reduce costs.
  • Hands-On Leadership: You are not just a manager; you're a doer. You write code, build automations, and actively contribute to operational solutions.
  • IT Support Expertise: Have a strong background in IT support operations, including incident management, problem resolution, and customer service.
  • Collaboration: Excel at building bridges between teams, stakeholders, and cross-functional areas, fostering collaboration and driving successful project delivery.
  • Risk Mitigation: Preemptively identify and address potential risks, avoiding all-in projects and opting for iterative, smaller launches.
  • Data-Driven Decision Making: Leverage data and insights to inform decisions, looping in the right people to ensure informed choices.
  • Continuous Improvement: Constantly evaluate new technologies and proactively implement improvements to optimize outcomes and boost employee productivity.
  • Security Advocate: Collaborate closely with Infosec managers to develop a robust security roadmap.
  • Advanced to fluent English: Proven leadership skills in managing, motivating, and developing globally distributed teams.
About Wellhub

We are a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs.

Our benefits include:

  • WELLNESS: Health, dental, and life insurance.
  • FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment. We offer two work model options: flexible hybrid and full remote.
  • FLEXIBLE SCHEDULE: Wellhubbers can adjust their working hours based on their personal schedule and business needs.
  • WELLHUB: Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
  • PAID TIME OFF: Vacations after 6 months and additional days off based on tenure.
  • PAID PARENTAL LEAVE: 100% paid parental leave to all new parents.
  • CAREER GROWTH: Outstanding opportunities for personal and career growth.
  • CULTURE: An exciting and supportive atmosphere with ambitious people from around the world

Follow us on Instagram @lifeatwellhub and LinkedIn to get a glimpse of Life at Wellhub.

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

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