Expert Technical Advocate

1 semana atrás

São Paulo, São Paulo, Brasil beBeeDiversity Tempo inteiro R$80.000 - R$90.000
Technical Support Professional

This role involves direct engagement with clients and end-users to resolve technical issues promptly and effectively. You will play a pivotal part in shaping client satisfaction and retention by working closely with the Client Experience team.

The ideal candidate will possess strong problem-solving skills, analytical thinking, and excellent communication skills to explain complex technical concepts to non-technical audiences.

  • Document technical issues and resolutions clearly, including contributing articles to the Knowledge Center.
  • Escalate complex cases to senior engineers or other CX resources with timely and accurate handoffs.
  • Stay current with product updates, system changes, and support team best practices.
  • Assist in onboarding new team members by sharing knowledge and supporting ramp-up.
Required Skills:
  • Experience troubleshooting web issues, including capturing network traces and working with HAR files.
  • Basic knowledge of APIs, SSO, and FTP troubleshooting.
  • Experience using ticketing systems and call tracking tools.
  • Passion for continuous learning and knowledge sharing.
What We Value:
  • Diversity & Inclusion - We celebrate diverse perspectives and backgrounds, fostering an inclusive environment where everyone can thrive and contribute.
  • Growth Mindset - Learning is at the heart of what we do. We empower our employees to continuously develop their skills and grow their careers in alignment with their unique strengths and aspirations.
  • Collaboration - The best ideas come from working together. We cultivate a culture of open communication, teamwork, and shared success.

As a Technical Support Professional, you will have the opportunity to work remotely from Brazil and participate in a scheduled weekend rotation to ensure consistent support across our global client base.

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