Business Growth Professional

Há 3 dias

Curitiba, Paraná, Brasil beBeeRetention Tempo inteiro R$55.000 - R$110.000
Job Opening

About a Fintech company empowers home improvement contractors to grow and manage their business.

We believe in the American Dream, where skilled craftspeople start their own businesses to build a better life for their families and communities. Home improvement professionals power a $500 billion per year industry but are often overlooked by Wall Street and Silicon Valley.

We built a seamless digital toolkit to help pros win more projects, grow sales, and save time running their business.

The Opportunity

As a Retention Specialist, you will play a critical role in our Customer Success team. You will focus on managing inbound cancellations, running retention initiatives, and driving revenue growth.

Your mission is to deeply understand our customers' needs, address their concerns, and use all available resources to retain their business.

This role is ideal for someone who is motivated by results, resilient in challenging situations, and passionate about helping businesses succeed.

Key Responsibilities
  • Proactively reach out to customers who have requested cancellations or expressed dissatisfaction.
  • Address and resolve customer issues in a timely and effective manner.
  • Develop and implement tailored retention strategies for different customer segments.
  • Assist customers with the renewal process.
  • Track and report on retention metrics, customer feedback, and the effectiveness of retention strategies.
Requirements
  • 2+ years of experience in customer service, sales, or a related field.
  • Strong foundation in customer-facing roles with excellent communication and active listening skills.
  • Proven track record of meeting or exceeding quotas/KPIs.
What We're Looking For

We're searching for someone who's got a natural knack for sales. You should be able to ask the right questions, dig deep, and truly understand what's bothering our customers.

You should be curious, genuinely interested in our customers, and passionate about helping them succeed.

Doing the right thing is important to you – even if it's not the easiest or most popular choice.

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