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The ideal candidate for this role will have a proven track record of driving business growth through innovative customer engagement strategies. They should possess excellent problem-solving skills, be able to build strong partnerships with internal and external stakeholders, and have a deep understanding of digital technologies.
About the Role:- We are seeking a highly skilled and experienced Customer Engagement Lead to join our team in Brazil and LAMEX region. The successful candidate will be responsible for executing, integrating, adopting, and measuring customer engagement and digital capabilities across multiple markets.
- This is an exciting opportunity to leverage global solutions to meet market needs, drive value-generating market innovations, and partner with global teams to deploy and adopt market-relevant central capabilities.
- Champion Global Capabilities: Champion global customer engagement capabilities and support markets in unlocking value to meet their local priorities.
- Demand Management: Partner with local stakeholders to drive an effective technology/digital demand intake process, ensuring new locally-initiated demands for DCS (Customer Engagement, D&A, AI, BTS) are assessed for relevancy, well-defined, and documented.
- Project Implementation: Manage and prioritize the implementation of global customer engagement projects, assessing global projects as part of agreed market roadmap and local strategy.
- Change Catalyst: Act as a Change Catalyst to showcase benefits of global capabilities and value-generating local innovations, demonstrating business impacts and clear value realization.
- Experience: Proven experience in driving business growth through innovative customer engagement strategies.
- Skills: Excellent problem-solving skills, ability to build strong partnerships with internal and external stakeholders, and deep understanding of digital technologies.
- Qualifications: Bachelor's degree in Marketing, Business Administration, or related field.
- Opportunity to work with a dynamic team: Join our fast-paced and innovative team, working closely with cross-functional groups to deliver business results.
- Professional development: Take advantage of training and development opportunities to enhance your skills and career growth.
- Competitive compensation and benefits: Enjoy a competitive salary and comprehensive benefits package.
