Customer Excellence Manager
Há 13 horas
This is a key position to drive customer outcomes by enabling partners to excel. The ideal candidate will have experience in Customer Success Management within a SaaS environment, driving measurable client outcomes and retention.
- Build the foundations for partner-focused customer success program, aligning proven CS practices with scalable, business-oriented solutions.
- Directly collaborate with partners to enhance and align their customer success practices with best-in-class methodologies.
- Provide onboarding and training for new partners to ensure they're able to help teams find value with monday.com.
- Develop and execute strategic plans with partners to drive customer outcomes, increase NDR, and scale client success initiatives.
- 3+ years of experience in Customer Success Management within a SaaS environment.
- Fluent in English & Portuguese.
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
- Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Demonstrated success in developing scalable customer success strategies and working with client-facing teams to deliver impactful results.
Mid-Senior level
Employment typeFull-time
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