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Customer Service Representative

2 meses atrás

São Paulo, São Paulo, Brasil Norwegian Cruise Line Holdings Ltd. Tempo inteiro
Job Summary:

As a Customer Service Representative for Norwegian Cruise Line Holdings Ltd., you will play a vital role in providing exceptional support to our guests who interact with us through our NCL.Com chat feature. Your primary responsibility will be to respond to customer inquiries, resolve issues, and ensure a seamless experience for our valued guests.

Key Responsibilities:
  • Respond to customer inquiries via chat in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Provide accurate and up-to-date information about our products and services
  • Collaborate with internal teams to resolve complex customer issues
  • Continuously improve customer satisfaction by identifying areas for improvement and implementing changes
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in using technology and software applications
  • Ability to work independently and as part of a team