IT Support Specialist
Há 21 horas
About Buscojobs Brasil
\Buscojobs Brasil is one of the biggest IT Services companies in the world, offering a collaborative environment where professionals can transform their careers.
\Why Work at Buscojobs Brasil?
\- We live a culture of unlimited learning, full of opportunities for improvement and mutual development.
- The ideal scenario to expand ideas through the right tools, contributing to our success.
About the Role
\We are looking for an Infrastructure Support Analyst who wants to learn and transform their career.
\Key Responsibilities:
\- Provide second-level investigation and diagnosis (physically on-site).
- Ensure tickets are updated until issues are resolved.
- Perform IMAC (Install, Move, Add, and Change) of End-user hardware.
- Communicate with clients regarding incident progress.
- Coordinate activities with third parties to resolve IT issues or complete service requests.
- Assist Server Team & network team whenever touch support is required onsite for servers or NW devices.
- Maintain server room inventories, room layout, and assets list.
- Ensure off-hours presence in case of scheduled maintenance.
Requirements:
\- Strong work ethic, combined with the ability to work independently.
- Strong hands-on experience (H/W and S/W) – Laptops/Desktops, Mobile devices, and printers.
- Good knowledge of Win 10 / Win 11, software installation, and troubleshooting.
- Background experience in IT Support (Computers, Mobile phones, and iPads).
- Good analytical and coordination skills.
Desirable Skills:
\- Clear and strong customer focus and relationship.
- Good interpersonal and communication skills.
- Strong knowledge of server and network equipment.
- Flexibility and ability to prioritize.
- Ability to perform in adverse situations.
- Proficiency in English.
What We Offer:
\- Health insurance.
- Dental Plan.
- Life insurance.
- Transportation vouchers.
- Meal/Food Voucher.
- Childcare assistance.
- Gympass.
- TCS Cares – free assistance (24 hrs/day), legal, social, and financial assistance.
- Partnership with SESC.
- Reimbursement of Certifications.
- Free TCS Learning Portal – Online courses and live training.
- International experience opportunity.
- Discount Partnership with Universities and Language Schools.
- Bring Your Buddy – Referral bonus.
- TCS Gems – Recognition for performance.
- Xcelerate – Free Mentoring Career Platform.
Salary: R$ 5,000 - R$ 7,000 per month.
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