Backup Specialist

1 semana atrás

São Paulo, São Paulo, Brasil beBeeBackup Tempo inteiro R$65.432 - R$123.456
Job Description:

We are seeking a highly skilled Backup Specialist to join our team. As a key member of our technical delivery center, you will provide 24x7 support for issues raised by our backup customers and systems across various hybrid cloud environments.

Your primary responsibility will be to manage Commvault incidents and requests, utilizing your expertise and sound technical knowledge to provide solutions and complete requests efficiently.

You will work closely with our team to develop standard operating procedures (SOPs) that enable Level 1 peers to resolve tickets quickly, ensuring timely resolution and customer satisfaction.

In this role, you will have the opportunity to work on our managed hosted Commvault service, providing critical support to ensure our customers' businesses remain stable.

Required Skills and Qualifications:
  • Associate experience working with Commvault or other enterprise-class backup products
  • Ability to understand core IT infrastructure, including TCP networking, DNS, storage, and virtualization
  • Experience managing and configuring server backup policies, schedules, and retention plans
  • Junior experience working in operating systems (Windows, Linux)
  • Junior experience working on ticket-based systems (ServiceNow)
  • Junior experience working in cloud environments (AWS, Azure)
Benefits:

We offer a variety of training and development opportunities, including English language and communication skills enhancement.

You will have the chance to work on a broad range of technologies, including enterprise-class tools across cutting-edge platforms.

What We Expect from Our Employees:

At SoftwareONE, we value humility, integrity, and discipline. We strive to create an inclusive environment where every employee has the greatest experience of their career.

We operate at speed, manage change, and prioritize customer satisfaction and results.

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