System Operations Specialist

1 dia atrás

São Paulo, São Paulo, Brasil beBeeOperational Tempo inteiro US$59.808 - US$76.150

Job Overview

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The System Operations Specialist is a critical role that ensures client satisfaction by providing timely and effective solutions to software, hardware, and network issues.

This involves resolving tickets raised by clients, maintaining high-quality service request solutions, performing root cause analysis, and ensuring the acceptance/resolution of high-priority tickets.

In addition to these responsibilities, System Operations Specialists are also expected to install and configure software/hardware requirements, track tickets from acceptance to resolution stage, maintain timely backups, and coordinate with on-site teams for complex problem resolution.

Effective communication and collaboration are essential skills for this role, as it requires interacting with stakeholders, including project managers, on-site project teams, lead/senior administrators, and clients.

To succeed in this position, individuals must possess strong technical knowledge and systems thinking skills to perform problem-solving in complex environments.

Key Competencies

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  • Process excellence">
  • Systems thinking">
  • Technical knowledge">
  • Problem-solving">
  • Execution excellence">
  • Passion for results">
  • Collaborative working">
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Performance Metrics

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Key performance indicators include 100% adherence to SLA/timelines, multiple cases of reduced downtime, and zero customer escalation.

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